Privacy policy

Last updated: July 3, 2025

WOODKALAA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). WOODKALAA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information:

  • Contact details such as name, shipping/billing address, phone number, and email.

  • Financial information including card or payment account details (processed via Shopify/Razorpay/PhonePe).

  • Account information including login credentials, preferences, and settings.

  • Transaction information such as viewed, purchased, returned, or exchanged items.

  • Communications including customer support queries or messages.

  • Device information such as IP address, browser, OS, and device identifiers.

  • Usage data such as your interaction with our Services, navigation paths, or referral sources.

Personal Information Sources

We collect your data from the following sources:

  • Directly from you, via interactions, form submissions, or support requests.

  • Automatically, via cookies and similar tracking tools on our website.

  • From service providers, including Shopify, Razorpay, PhonePe, and Shiprocket.

  • From third-party partners, including advertising and analytics platforms.

How We Use Your Personal Information

Your information is used for the following purposes:

  • To Provide and Improve the Services, such as fulfilling orders, personalizing recommendations, shipping, and managing returns or exchanges.

  • For Marketing and Advertising, including email campaigns, remarketing, or promotions on third-party platforms.

  • To Prevent Fraud and Ensure Security, verifying identity and detecting unauthorized or harmful activities.

  • To Communicate With You, for customer support, order updates, and service notifications.

  • For Legal Compliance, to respond to law enforcement or comply with applicable laws.

How We Disclose Personal Information

We may share your data with:

  • Shopify, our hosting and commerce platform.

  • Payment processors such as Razorpay and PhonePe.

  • Shipping partners, including Shiprocket and their courier partners.

  • Marketing partners for ads and analytics (e.g., Meta, Google).

  • Affiliates or during corporate events such as restructuring.

  • Government agencies or as required by law.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal data to deliver the Services. Shopify may also use your data in connection with other merchants and services. To understand their practices and your rights, please refer to the Shopify Privacy Policy or manage your data via the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may contain links to external websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing your personal information.

Children’s Data

Our Services are not intended for individuals under the age of 20. We do not knowingly collect personal data from minors. If you believe your child has provided us personal information, contact us for deletion.

Security and Retention of Your Information

We implement security measures, but no system is 100% secure. Avoid sharing sensitive data over unsecured channels. We retain your data as long as necessary to provide services, meet legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

  • Access: Request access to your data.

  • Delete: Request deletion of your data.

  • Correct: Update inaccurate data.

  • Portability: Request transfer of your data.

  • Opt-Out: Unsubscribe from marketing emails via the link in our messages.

You may exercise these rights by contacting us (details below). We will verify your identity before fulfilling requests.

Complaints

If you have concerns or complaints about our privacy practices, please contact us. You may also lodge a complaint with your local data protection authority if applicable.

International Transfers

We may transfer your information outside your country, including to countries without equivalent data protection laws. In such cases, we rely on approved transfer mechanisms, such as Standard Contractual Clauses (SCCs).

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Services implies consent to the updated policy.

Contact

For questions or concerns, please contact us:

WOODKALAA
Email: helpwoodkalaa@gmail.com
WhatsApp: +91 7702402966
Address:  Visakhapatnam, Andhra Pradesh, , India